Help customers launch, adopt, and grow with Yell Social while making every interaction clear, useful, and connected to outcomes.
THE OPPORTUNITY
Help build what makes brands heard.
Help customers launch, adopt, and grow with Yell Social while making every interaction clear, useful, and connected to outcomes.
You’ll join a distributed team that values useful momentum, direct communication, responsible decisions, and customer outcomes. Your work will connect to a platform that brings social publishing, engagement, analytics, team workflows, and CRM intelligence into one place.
WHAT YOU’LL DO
Your responsibilities
Own onboarding, adoption, renewal readiness, and account health for a customer portfolio.
Teach effective publishing, inbox, analytics, workflow, and CRM practices.
Surface customer feedback and coordinate solutions across internal teams.
Maintain accurate account plans, meeting notes, risks, and customer commitments.
Coordinate executive sponsors and internal specialists for important outcomes.
Identify advocacy and expansion opportunities only when they serve customer goals.
WHAT YOU’LL NEED
Experience and capabilities
Experience managing customer relationships in a subscription business.
Comfort translating data and product usage into an action plan.
Empathy, organization, curiosity, and accountable follow-through.
Experience guiding customers through change, adoption, and measurable value.
Confident communication with practitioners, administrators, and executives.
A structured, proactive approach to risk, priorities, and follow-through.
WHO YOU ARE
How you work
Solution seeker — you move toward problems with curiosity and practical judgment.
Active communicator — you listen carefully and share context before it becomes a blocker.
Accountable owner — you follow through, learn from results, and make commitments visible.
Intentional collaborator — you strengthen the work by inviting useful perspectives early.
Customer advocate — you connect daily decisions to trust and measurable customer value.
Continuous learner — you test ideas, absorb feedback, and improve without protecting ego.
REMOTE BY DESIGN
Do focused work from where you work best.
This position is remote. We build connection through clear documentation, thoughtful collaboration, and reliable overlap with the people and customers your role supports.
HOW WE HIRE
Bring your whole perspective.
Yell Social welcomes applicants with different backgrounds, experiences, abilities, and ways of thinking. If your experience does not match every line but you believe you can create meaningful impact in this role, we encourage you to apply.