Turn customer goals into a practical Yell Social launch plan spanning networks, users, approvals, CRM capture, reporting, and governance.
THE OPPORTUNITY
Help build what makes brands heard.
Turn customer goals into a practical Yell Social launch plan spanning networks, users, approvals, CRM capture, reporting, and governance.
You’ll join a distributed team that values useful momentum, direct communication, responsible decisions, and customer outcomes. Your work will connect to a platform that brings social publishing, engagement, analytics, team workflows, and CRM intelligence into one place.
WHAT YOU’LL DO
Your responsibilities
Lead discovery, configuration, migration, enablement, and launch milestones.
Design workflows for permissions, approvals, engagement, and reporting.
Manage risks, decisions, documentation, and handoff to Customer Success.
Set clear scope, milestones, owners, decisions, and success measures.
Translate customer requirements into practical configuration and learning plans.
Capture reusable guidance that improves future customer launches.
WHAT YOU’LL NEED
Experience and capabilities
Experience implementing SaaS platforms for business customers.
Strong project leadership, process mapping, and customer training skills.
Comfort working with integrations, data, and multiple stakeholder groups.
Confidence facilitating remote workshops and executive updates.
Ability to manage scope, risk, and several customer workstreams.
A consultative approach grounded in listening, clarity, and measurable outcomes.
WHO YOU ARE
How you work
Solution seeker — you move toward problems with curiosity and practical judgment.
Active communicator — you listen carefully and share context before it becomes a blocker.
Accountable owner — you follow through, learn from results, and make commitments visible.
Intentional collaborator — you strengthen the work by inviting useful perspectives early.
Customer advocate — you connect daily decisions to trust and measurable customer value.
Continuous learner — you test ideas, absorb feedback, and improve without protecting ego.
REMOTE BY DESIGN
Do focused work from where you work best.
This position is remote. We build connection through clear documentation, thoughtful collaboration, and reliable overlap with the people and customers your role supports.
HOW WE HIRE
Bring your whole perspective.
Yell Social welcomes applicants with different backgrounds, experiences, abilities, and ways of thinking. If your experience does not match every line but you believe you can create meaningful impact in this role, we encourage you to apply.