Keep a remote-first team productive and secure through responsive support, reliable device operations, and disciplined access management.
THE OPPORTUNITY
Help build what makes brands heard.
Keep a remote-first team productive and secure through responsive support, reliable device operations, and disciplined access management.
You’ll join a distributed team that values useful momentum, direct communication, responsible decisions, and customer outcomes. Your work will connect to a platform that brings social publishing, engagement, analytics, team workflows, and CRM intelligence into one place.
WHAT YOU’LL DO
Your responsibilities
Handle employee onboarding, offboarding, devices, software, and support requests.
Maintain identity, access, inventory, and operational documentation.
Escalate security concerns and help improve repeatable IT processes.
Track service quality and recurring requests to guide automation and documentation.
Coordinate changes carefully across security, finance, people, and technology partners.
Test procedures and controls so the remote employee experience stays dependable.
WHAT YOU’LL NEED
Experience and capabilities
Foundational IT support experience across common business systems.
Patient troubleshooting and clear remote communication.
Strong organization, security awareness, and desire to learn.
Experience managing operational queues, records, or business systems.
Strong troubleshooting, prioritization, and process documentation.
A service mindset paired with careful security and compliance habits.
WHO YOU ARE
How you work
Solution seeker — you move toward problems with curiosity and practical judgment.
Active communicator — you listen carefully and share context before it becomes a blocker.
Accountable owner — you follow through, learn from results, and make commitments visible.
Intentional collaborator — you strengthen the work by inviting useful perspectives early.
Customer advocate — you connect daily decisions to trust and measurable customer value.
Continuous learner — you test ideas, absorb feedback, and improve without protecting ego.
REMOTE BY DESIGN
Do focused work from where you work best.
This position is remote. We build connection through clear documentation, thoughtful collaboration, and reliable overlap with the people and customers your role supports.
HOW WE HIRE
Bring your whole perspective.
Yell Social welcomes applicants with different backgrounds, experiences, abilities, and ways of thinking. If your experience does not match every line but you believe you can create meaningful impact in this role, we encourage you to apply.