Help customers turn Yell Social capabilities into confident daily habits through engaging live education and scalable learning resources.
THE OPPORTUNITY
Help build what makes brands heard.
Help customers turn Yell Social capabilities into confident daily habits through engaging live education and scalable learning resources.
You’ll join a distributed team that values useful momentum, direct communication, responsible decisions, and customer outcomes. Your work will connect to a platform that brings social publishing, engagement, analytics, team workflows, and CRM intelligence into one place.
WHAT YOU’LL DO
Your responsibilities
Deliver virtual training for administrators, marketers, agencies, and support teams.
Create role-based learning plans, exercises, videos, and facilitator guides.
Measure learning outcomes and update content as the product evolves.
Set clear scope, milestones, owners, decisions, and success measures.
Translate customer requirements into practical configuration and learning plans.
Capture reusable guidance that improves future customer launches.
WHAT YOU’LL NEED
Experience and capabilities
Experience delivering software training to professional audiences.
Strong facilitation, instructional design, and presentation skills.
Ability to make complex workflows practical and memorable.
Confidence facilitating remote workshops and executive updates.
Ability to manage scope, risk, and several customer workstreams.
A consultative approach grounded in listening, clarity, and measurable outcomes.
WHO YOU ARE
How you work
Solution seeker — you move toward problems with curiosity and practical judgment.
Active communicator — you listen carefully and share context before it becomes a blocker.
Accountable owner — you follow through, learn from results, and make commitments visible.
Intentional collaborator — you strengthen the work by inviting useful perspectives early.
Customer advocate — you connect daily decisions to trust and measurable customer value.
Continuous learner — you test ideas, absorb feedback, and improve without protecting ego.
REMOTE BY DESIGN
Do focused work from where you work best.
This position is remote. We build connection through clear documentation, thoughtful collaboration, and reliable overlap with the people and customers your role supports.
HOW WE HIRE
Bring your whole perspective.
Yell Social welcomes applicants with different backgrounds, experiences, abilities, and ways of thinking. If your experience does not match every line but you believe you can create meaningful impact in this role, we encourage you to apply.