Turn customer outcomes into advocacy, education, retention, and growth programs that show what teams can accomplish with Yell Social.
THE OPPORTUNITY
Help build what makes brands heard.
Turn customer outcomes into advocacy, education, retention, and growth programs that show what teams can accomplish with Yell Social.
You’ll join a distributed team that values useful momentum, direct communication, responsible decisions, and customer outcomes. Your work will connect to a platform that brings social publishing, engagement, analytics, team workflows, and CRM intelligence into one place.
WHAT YOU’LL DO
Your responsibilities
Lead customer stories, advocacy, community, lifecycle, and expansion campaigns.
Partner with Customer Success to identify moments that deserve amplification.
Measure program influence on adoption, retention, pipeline, and brand trust.
Develop clear audience insights, briefs, and measurement plans before launch.
Coordinate content, creative, product, sales, and customer voices into one campaign.
Document learning and turn results into the next focused experiment.
WHAT YOU’LL NEED
Experience and capabilities
Customer marketing experience in B2B SaaS.
Excellent interviewing, storytelling, campaign, and stakeholder skills.
Comfort using customer and revenue data to prioritize programs.
Strong command of modern B2B marketing channels and measurement.
Excellent editorial judgment and ability to protect a consistent brand voice.
A balance of creative ambition, operational discipline, and commercial awareness.
WHO YOU ARE
How you work
Solution seeker — you move toward problems with curiosity and practical judgment.
Active communicator — you listen carefully and share context before it becomes a blocker.
Accountable owner — you follow through, learn from results, and make commitments visible.
Intentional collaborator — you strengthen the work by inviting useful perspectives early.
Customer advocate — you connect daily decisions to trust and measurable customer value.
Continuous learner — you test ideas, absorb feedback, and improve without protecting ego.
REMOTE BY DESIGN
Do focused work from where you work best.
This position is remote. We build connection through clear documentation, thoughtful collaboration, and reliable overlap with the people and customers your role supports.
HOW WE HIRE
Bring your whole perspective.
Yell Social welcomes applicants with different backgrounds, experiences, abilities, and ways of thinking. If your experience does not match every line but you believe you can create meaningful impact in this role, we encourage you to apply.