Terms of Service

Effective and last updated September 7, 2026

These Terms of Service (“Terms”) govern access to and use of Yell Social’s websites, dashboard, installable web app, Yell AI features, and related services (“Services”). By creating an account, accepting an order, or using the Services, you agree to these Terms.

1. Who may use Yell Social

You must be legally able to enter a binding agreement. If you use the Services for an organization, you represent that you are authorized to bind that organization, and “you” means that organization. You may authorize users to access your workspace and are responsible for their compliance with these Terms.

2. Accounts and security

Provide accurate account information, protect identity-provider and connected-network access, and promptly report suspected unauthorized activity. You are responsible for actions taken through your workspace except to the extent caused by Yell Social’s breach of these Terms.

3. The Services

Subject to these Terms and your plan, Yell Social grants you a limited, non-exclusive, non-transferable right to use the Services during your subscription. Features, limits, and availability may change as the product evolves. We may modify or discontinue features and will provide notice when required by law or contract.

4. Acceptable use

You and your authorized users must follow the Acceptable Use Policy, applicable law, and the rules of connected services. You may not resell access without permission, bypass security or plan limits, disrupt the Services, scrape without authorization, or use Yell Social to violate another person’s rights.

5. Customer content

You retain ownership of content and data you submit or connect (“Customer Content”). You grant Yell Social and its service providers a limited, worldwide license to host, copy, process, transmit, display, adapt, and publish Customer Content only as needed to provide, secure, support, and improve the Services or comply with law. You represent that you have the rights and permissions needed for Customer Content and its use through the Services.

6. Connected services and third-party content

Social networks and integrations are third-party services. Their availability, permissions, content, and policies are outside Yell Social’s control and may change without notice. You are responsible for complying with their terms. Enabling a connection authorizes Yell Social to exchange data with that provider at your direction. Yell Social is not responsible for third-party services or content except as required by law.

7. Yell AI

Use of AI-assisted features is also governed by the AI Use Terms. AI output may be inaccurate or unsuitable. You are responsible for review, fact-checking, rights clearance, and approval before publishing or relying on output.

8. Trials, subscriptions, and payment

Plan features, fees, billing intervals, and any trial terms will be shown before purchase. Unless stated otherwise at checkout, paid subscriptions renew automatically for the same interval until canceled. You authorize the payment provider to charge applicable fees and taxes. If payment is overdue, access may be limited or suspended after any notice required by law.

9. Cancellation and refunds

You may cancel through the available account or support process. Cancellation stops future renewal but does not normally create a refund for time already purchased, except where required by law or expressly stated at checkout. Access continues through the end of the paid term unless the account is terminated for cause.

10. Privacy and data protection

The Privacy Policy explains how Yell Social handles personal information. When an organization controls a workspace, that organization may be responsible for notices, lawful instructions, and rights requests concerning Customer Content. Additional data-processing terms may apply under an order or separate agreement.

11. Confidentiality

Each party will use reasonable care to protect non-public information disclosed by the other and use it only to perform under these Terms. This does not apply to information that is public through no breach, independently developed, lawfully obtained without restriction, or required to be disclosed by law.

12. Yell Social intellectual property

Yell Social and its licensors retain all rights in the Services, software, designs, documentation, trademarks, and related technology. These Terms do not transfer ownership. Feedback may be used without restriction or compensation, provided it does not identify you publicly without permission.

13. Suspension and termination

We may suspend or restrict access when reasonably necessary to prevent harm, address a security risk, comply with law, respond to nonpayment, or investigate a material violation. Either party may terminate for a material breach that is not cured within a reasonable notice period when cure is possible. Sections that by their nature should survive will continue after termination.

14. Disclaimers

To the fullest extent permitted by law, the Services are provided “as is” and “as available.” Yell Social disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee uninterrupted service, specific business results, or the accuracy of third-party content or AI output. Consumer rights that cannot lawfully be waived remain unaffected.

15. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or lost profits, revenue, goodwill, or data. Yell Social’s total liability arising from the Services will not exceed the amount paid for the affected Services during the three months before the event giving rise to the claim or US$100 if no fees were paid. These limits do not apply where prohibited by law.

16. Indemnity

To the extent permitted by law, you will defend and indemnify Yell Social from third-party claims arising from Customer Content, your unlawful or unauthorized use, or a material breach of these Terms or connected-service rules. Yell Social will provide reasonable notice and cooperation and will not settle a claim imposing an admission or non-monetary obligation on you without consent.

17. Disputes and governing terms

The law and forum applicable to a dispute may depend on the location and legal identity of the Yell Social contracting entity identified in your order, invoice, or other purchase record. Before paid subscriptions launch, this section should be updated by qualified counsel with the operating entity, governing law, venue, and any arbitration or consumer notices required for the markets served.

18. Changes

We may update these Terms as the Services, providers, or law change. We will post the revised version and update the effective date. If a change materially reduces your rights, we will provide additional notice when required.

19. Contact

Questions and legal notices can be sent to legal@yellsocial.com. Product support is available through the Help Center and Contact Us page.