Yell Social
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Yell Voice
CUSTOMER SENTIMENT
FrustratedNeutralPositive
4.4★★★★★Rated feedback
Customer themesService Ease of use Timing
YELL VOICE · CUSTOMER EXPERIENCE

Hear what customers mean. Fix what matters.

Yell Voice turns the feedback already saved across your account into a clear view of sentiment, recurring themes, and follow-up work—so every team can act with customer language in view.

Open Yell Voice Explore engagement
Account-scoped insights. Source records stay connected.
ONE CUSTOMER PICTURE

Voice of Customer analytics grounded in real, saved feedback

Bring your Yell Social feedback workflows together, then use the original customer language to understand what is working, where friction is building, and what needs an owner.

Customer conversations

Bring saved messages, comments, and mentions from Yell Engagement into the customer picture.

Reviews & ratings

See rated feedback and response status from Yell Review alongside the conversation.

Customer context

Connect CRM context to the language customers use when they reach out.

Support cases

Include account support records so unresolved friction stays visible.

FIND THE PATTERN

Go from individual comments to recurring experience themes.

Group feedback into practical themes such as service, product quality, pricing, delivery, ease of use, and availability. Keep counts and friction rates tied to the selected reporting period.

  • Positive, neutral, and negative signal mix
  • Emotion cues and recurring themes
  • Source and 14-day volume views
Experience pulseLast 30 days
Positive72%
Open follow-ups8
Top themeService

Theme friction

Service & support18%
Delivery & timing42%
Ease of use11%
Illustrative dashboard preview
CUSTOMER INSIGHT, SHARED

Give every team the context to improve the experience.

01

Customer care

Find open follow-ups and negative signals before they become recurring frustration.

02

Marketing & sales

Use customer language to shape clearer messaging and more relevant outreach.

03

Product & experience

Export themes and examples for planning, prioritization, and service design.

04

Reputation & comms

Keep reviews, response status, and emerging friction in the same working view.

Pixel, Yell Social’s customer insight assistant
LISTEN. LEARN. FOLLOW THROUGH.

Turn customer feedback into your next best action.

Open Yell Voice to analyze the feedback already saved in your account, or add your first customer signal in Yell Engagement.

Open Yell Voice Add customer feedback