Yell Social
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YELL ENGAGEMENT

Every conversation.
One shared next step.

A central workspace for messages, comments, mentions, and reviews. Bring your saved customer interactions together and give your team a clear way to follow through.

Open Yell Engagement Explore the tools
Shared account inboxConnected review recordsSaved team views
YSYell EngagementSample workspaceAM

Your conversations3 results

MBMaya BennettInstagram · Comment

Could you tell me more about this?

NewHigh priority
DBDaniel BrooksGoogle Business · Review

A thoughtful team from start to finish.

In progressFollow-up
AWAvery WilsonFacebook · Message

Thanks for getting back to me!

In progressFollow-up
Maya BennettInstagram · Comment
NORTH STUDIO / DOWNTOWN

Could you tell me more about this? I’d love to know which option is right for my team.

Assigned to AlexHigh priority
customer-carefollow-up
REPLY DRAFT
Hi there, thanks for reaching out! We’re happy to help you find the right next step.
Save workflow
ILLUSTRATIVE PREVIEW Drafts are saved for your team to share.
EVERY CONVERSATION. ONE SHARED NEXT STEP.

See Yell Engagement in action.

Bring customer interactions, reply drafts, and team follow-ups into one organized workflow.

LISTEN. ORGANIZE. FOLLOW THROUGH.

Your engagement workflow, connected.

Explore three ways to give customer conversations more context and your team clearer ownership.

01 / SOCIAL MEDIA INBOX

A shared home for customer conversations.

Bring saved messages, comments, mentions, and reviews into one organized account inbox.

Explore social media inbox 02 / REVIEW MANAGEMENT

Review work with the full picture.

Keep Yell Review and engagement replies, assignments, and statuses connected.

Explore review management 03 / INBOX ORGANIZER

Make the next step clear.

Use tags, priorities, folders, and saved views to work through the conversations that matter.

Explore inbox organizer
Small business owner reviewing customer conversations on a tablet
CUSTOMER QUESTIONWho's taking the next step?
Assigned to AlexHigh priority
01 / ONE PLACE TO START

A busy inbox needs a clear owner.

When a customer reaches out, capture the interaction, add context, and mark who will follow up. Your team can see what needs attention without passing scattered notes around.

  • Save messages, comments, and mentions
  • Set an assignee and priority
  • Find the right work with saved views
Explore the shared inbox
02 / RESPOND WITH CONTEXT

Turn a review into a thoughtful follow-up.

Bring Yell Review records into the conversation, save a reply draft, and coordinate the next step with your team. A little context helps every response feel personal.

Explore review management
Two small business teammates planning a customer response together
YELL REVIEW · SAMPLE★★★★★

“A thoughtful team from start to finish.”

Draft saved for team review
03 / KEEP THE HANDOFF MOVING

One conversation. A visible path forward.

Use the same shared workflow from first look to follow-up.

01Capture

Save an interaction or bring it in by CSV.

02Organize

Add a tag, priority, and assignee.

03Collaborate

Share context and keep a reply draft.

04Follow through

Update the status when the next step is done.

Start with the conversations you have.

Yell CRM feedback and Yell Review records appear in the workspace. Add other interactions manually or by CSV. External social-network syncing and direct sending are not connected yet.

Make your next response a team effort.

Open your engagement workspace