JJamie L.Google Business · DowntownNew
★★★★★The team listened, followed through, and made the whole experience feel effortless.
Yell Review review managementREVIEW MANAGEMENTEvery customer voice.
Every customer voice.
One organized workspace.
Bring customer reviews and social feedback into a shared inbox. Filter the noise, assign the next step, and keep replies and internal notes close to the original conversation.
Built into your dashboardShared with your team
NORTH STUDIO / CUSTOMER VOICES
Every review, in view.
Average rating4.8
Reviews128
Needs a reply6
AAlex R.Facebook · DowntownIn progress
★★★★★Really appreciated the attention to detail and the quick follow-up.
BUILT FOR THE WAY YOUR TEAM WORKS
Less searching. More thoughtful responses.
A useful review inbox helps you see what needs attention and who is handling it. Yell Review gives your account team the context to follow through.
Bring scattered feedback together
Add reviews manually or import a CSV from your review sources. Reviews, comments, and mentions saved in your account’s Yell CRM also appear in the inbox.
Find the feedback that matters now
Search by customer or phrase, then narrow the view by platform, status, star rating, brand, location, assignee, or time period. Unrated social feedback stays clearly labeled.
Give every reply a clear owner
Assign a teammate, save a response draft, add internal notes, and track New, In progress, Responded, or Archived status. Reply starters help your team begin with a consistent tone.
- 01
Gather your feedback
Add a review, import a CSV, or work with feedback already saved in Yell CRM.
- 02
Decide who takes the next step
Filter the inbox, assign a member, and prepare a response.
- 03
Follow through and measure
Respond on the original platform, update the workflow, and export the filtered results.
Before you get started.
What to expect from Yell Review today.
Does saving a source automatically import its reviews?
No. A source stores profile and request links for organizing manual and CSV imports. Automatic retrieval from external review providers requires provider authorization and is not connected in this release.
Does Yell Review publish my replies?
Reply drafts are saved to your shared account. Copy a draft, open the original platform, and publish it there. Then mark the review Responded in Yell Review.
How are ratings calculated?
The average and rating breakdown use only records that contain a star rating. Comments and mentions without ratings are listed as unrated feedback and do not affect the average. Metrics follow the current filters.
Can other customers see my reviews and notes?
Your review workspace is available only to members of the selected account. Another account cannot access its reviews, sources, request drafts, or internal notes. Marketing cards are shared only when you copy or download them.
Put your reputation work in one place.
Make customer feedback part of your everyday workflow.
Open Yell Review