MBMaya BennettInstagram · Comment
Could you tell me more about this?
Yell Engagement Review ManagementREVIEWS WITH THE FULL PICTURESee the feedback.
See the feedback.
Coordinate the response.
Manage customer reviews alongside the conversations that surround them. Yell Engagement and Yell Review share the same review records, so your team can work from one consistent set of replies, assignments, and statuses.
Shared with your account teamBuilt for your workflow
Customer reviews3 results
DBDaniel BrooksGoogle Business · Review
A thoughtful team from start to finish.
AWAvery WilsonFacebook · Message
Thanks for getting back to me!
Daniel BrooksGoogle Business · Review
NORTH STUDIO / DOWNTOWN★★★★★
A thoughtful team from start to finish. Really appreciated the personal follow-up!
Assigned to AlexHigh priority
REPLY DRAFTHi there, thanks for reaching out! We’re happy to help you find the right next step.
Save workflow
Your reputation work, connected to your inbox.
Reviews deserve a thoughtful response. Give the team the context to act, then keep the handoff visible across your engagement and review workspaces.
One review. One shared record.
An existing Yell Review record appears in Yell Engagement without creating a second workflow. Saved replies, internal notes, assignments, and status changes remain consistent in both tools.
Separate feedback from star ratings
Filter the inbox to Review to focus on reputation work. When a review has a rating, it stays visible with the original feedback. Comments and mentions are clearly identified and never receive invented scores.
Connect the next step
Add a priority, star a conversation, or tag a review for follow-up. Open Yell Review for rating reports, request drafts, and approved marketing cards when you need those tools.
From a new interaction to a clear next step.
Find the review
Choose Review in the type filter, or open the review-focused view from this page.
Coordinate your response
Assign a teammate, save internal context, and prepare a reply draft.
Keep both tools up to date
Publish on the source platform and update the status. Yell Review and Yell Engagement read the same record.
Get to know Yell Engagement.
Will I need to update a review twice?
No. Reviews in this inbox use the existing Yell Review record. Changing its reply, notes, assignee, or status in either tool updates the shared record. Refresh the other workspace to see the latest change.
Can I add reviews from different business locations?
Yes. Manual and CSV records include a brand and location. You can use these fields to filter a particular business or location within the selected account.
Are reviews fetched automatically from Google or Facebook?
The current workspace includes your saved Yell Review and CRM records. External reviews must be added manually or imported by CSV until provider authorization and retrieval are connected. Saving a profile link does not start automatic syncing.
Where do review requests and marketing cards live?
Those features remain in Yell Review. Use the Open Yell Review link in the inbox to prepare request drafts, view ratings, or create cards from reviews your team has approved for reuse.