MBMaya BennettInstagram · Comment
Could you tell me more about this?
Yell Engagement Social Media InboxONE SHARED SOCIAL INBOXKeep the conversation going.
Keep the conversation going.
Keep the context together.
Yell Engagement brings messages, comments, mentions, and reviews into one account workspace. Find the interaction, understand the customer, and prepare a thoughtful response with your team.
Shared with your account teamBuilt for your workflow
Your conversations3 results
DBDaniel BrooksGoogle Business · Review
A thoughtful team from start to finish.
AWAvery WilsonFacebook · Message
Thanks for getting back to me!
Maya BennettInstagram · Comment
NORTH STUDIO / DOWNTOWNCould you tell me more about this? I’d love to know which option is right for my team.
Assigned to AlexHigh priority
REPLY DRAFTHi there, thanks for reaching out! We’re happy to help you find the right next step.
Save workflow
A clearer view of every next step.
Customer conversations can start in many places. Give your team one organized place to manage the feedback you have collected, without losing the original platform or business context.
Bring your customer voices together
Work with feedback already saved in Yell CRM and Yell Review. Add other conversations manually or import up to 100 interactions per CSV, with duplicate detection.
Find the right conversation faster
Search by person, phrase, or brand. Filter by platform and interaction type to move between customer questions, comments, mentions, and reviews.
Prepare replies with shared context
Keep the customer’s words, a reply draft, internal notes, and the original source link together. A teammate can see who is responsible and what still needs attention.
From a new interaction to a clear next step.
Gather your interactions
Use existing CRM and review records, add an interaction, or import a CSV.
Open the conversation
Read the feedback, review its platform and business context, and assign the next step.
Respond and follow through
Copy a draft to the original platform. Save your notes and update the shared status.
Get to know Yell Engagement.
Which interactions can I manage?
Yell Engagement supports messages, comments, mentions, and reviews. You can organize them by platform, brand, location, status, priority, tag, and assignee.
Does Yell Engagement retrieve messages from social networks automatically?
Not yet. Feedback saved in Yell CRM and Yell Review appears in the workspace. Other interactions can be entered manually or imported by CSV. Live retrieval from social networks requires authorized provider connections.
Can I send a reply directly from the inbox?
You can prepare, save, and copy a reply draft. Publish it on the original platform, then mark the interaction Responded. Saving a draft does not send a message, and reply starters are editable templates rather than AI-generated responses.
Can my account team work together?
Yes. Account members share the same interactions, drafts, internal notes, assignments, and status. Another account cannot access your workspace. Concurrent-edit checks help prevent a teammate’s changes from being overwritten.